How people and the phone work together
May 22, 2007 – Graeme Sutherland – Print
I did a really useful days sales training yesterday with Robin Nyman of Unique Selling Pointers. Thanks Robin.
I think I learned a lot there, just how to turn sales and partnering calls into a process that even I can do. And he did some live call examples, showing us how to get to speak to the person you want to in an organisation. Behind it all there’s lots of psychology I guess. People really want to help other people, and big organisations either purposely or unwittingly make it really hard to find the right person to talk to.
It all feels a bit like social engineering, where we use people and psychology to defeat security systems, however this is done with honesty and integrity, not to cheat and steal.
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