Monitor your media coverage & conversations – low cost

Back in my dark old days as a corporate PR consultant, we had a room full of poor sods somewhere in the bowels of the machine, cutting out column cms from dead-trees-pages. Why? So we could justify our exorbitant fees and monitor our clients reputations. It was also so we could respond to a debate or manage an “issue”.

In some ways, nothing’s really changed. That is still going on, but many people would say the real action is now happening online. And the best thing is, I don’t have to feel sorry for the Google search spiders having to crawl through the myriad pages to retrieve what I want. It’s what they love best!

Here’s a helpful piece from E-Consultancy about how to monitor opinions, articles, conversations relevant to you and your organisation – without paying a brass razoo (in most cases).

Before you get cracking (because you know it’s time) – here’s a quick Nodestone guide to getting sorted.

1.  Know what your goals are

- Do you just want to know what being said about you online, or are you planning to enter the conversation (and if you are not sure, best you be reading up on the power of web 2.0, blogging and the social web. See our presentation here for a start.

- How far do you want to go and what resources do you have to manage your responses?

2.  What key words are most relevant to you

- Various spellings and shortened versions of your company, major projects/products and names of key people

- Competitors

- Major stakeholders (eg. legislators, major customers/shareholders, funding partners).

- The sector that you are in

- Other key words, eg topics you would scan for when reading a newspaper

3. How are you planning to circulate and act on what you find?

- If there is a live debate on a blog or in a forum about your key topics, what will you do? Who will be ready and able to respond to misinformation or genuine criticism?

- If there is a chance to offer a positive follow-up story to an influential blogger or mainstream journalist, who and how will (you) act?

- If there is a positive story about your project/organisation – what will you do? Who will you share it with?

- If there is an interesting story written, how can you use it in your own communications?

- Will you carefully subscribe to certain blogs or newsfeeds and read them?

Welcome to the great conversation of “us”. In some ways it’s never been easier. If you do nothing more than have a play with Google Alerts – you will learn a lot.

If you want to discuss a proper strategy about media monitoring and reputation management, give me a tinkle. We’ld love to help you improve your communications. It might be as simple as a short chat and a sign post to send you off in the right direction.